Our team process orders between Monday and Friday. Most U.S. orders are shipped within 24-48 hours for your convenience and maximum efficiency. All customers receive tracking numbers via email as soon as the order is fulfilled.
Shipping times will vary depending on your location, what item(s) you ordered and due to circumstances outside of our control, such as Weather, Strikes or Holiday Season.
Most U.S. orders get delivered within 2-5 business days.
For international orders, delays can occur in-transit or holds at the local customs office so it's possible to take up to 2 weeks for an order to be delivered.
Additional fees, such as customs fees, may apply for international orders and we are not responsible for such fees.
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at PRODUXA. For further details of the charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.